With the introduction of the new Real Estate Agent Authority it would be good advice to keep file notes on conversations between yourself and either the Vendor or Purchaser. By keeping simply file notes it can save the he said, she said, they said or you told me. Being proactive and not deactive is so important with the introduction of the new legislation affecting Real Estate Agents in New Zealand. It can also safe guard you from any claims against your Professional Indemnity Insurance. It is a practice in our office to keep file notes on all conversations.