Maintain your Intgerty - Have a set of principles that you develop and can stick to in good times and bad.
Be courageous - Whether on a daily basis or in times of crisis, it takes courage to act in the face of adversity. Courage is the strenght to act on strong beliefs, whatever the risk. When we remain steadfast to our adherence of our principles, regardless of professional or personal jeopardy, we generate confidence, loyalty and respect.
Relentless preparation is the key - Anticipate what is going to happen. Practice your response, and then afterward, study what actions you did take and what those results were.
Communicate goals and expectations - Let people know what you expect of them. Be clear with yourself on what you expect from you. Not doing so is one of the biggest mistakes we can make.
Be accountable - Use your own powers of observation rather than take someone else’s word for it. As human beings, we don’t always see things as they are. That’s why I believe it was important to go to the scene of emergency, though some emergency management people would dispute that. For me, I have to make my own assessments, see with my own eyes. When you work with people you get to know who can observe accurately and who does not.